Zenonin values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you access or use our peer-to-peer (P2P) cryptocurrency exchange services.
By using Zenonin, you agree to the practices described in this Privacy Policy.
We may collect the following categories of information when you use our Services:
Full name
Email address
Phone number
Residential address
Date of birth
Identity documents (passport, ID card, driver’s license)
Payment information (bank account, wallet addresses)
IP address
Browser type and version
Device identifiers
Cookies and tracking data
Website usage statistics
Trade history
Wallet balances
Deposits and withdrawals
Offer details and chat records
We use your information for the following purposes:
✅ To verify your identity and comply with KYC/AML laws.
✅ To provide and operate the Zenonin P2P marketplace.
✅ To process transactions and escrow services.
✅ To improve our platform, features, and security.
✅ To detect, prevent, and investigate fraud or illegal activity.
✅ To send important updates, security alerts, and support messages.
✅ To comply with legal and regulatory obligations.
If you are located in the European Union, we rely on the following legal grounds:
Consent → When you voluntarily provide personal information.
Contractual necessity → To fulfill trades and provide services.
Legal obligations → To comply with financial, AML, and tax laws.
Legitimate interests → To improve security and user experience.
We do not sell your personal data. However, we may share your information with:
Regulatory authorities → If required by law.
Payment processors & banks → To complete transactions.
Service providers → For hosting, analytics, customer support, and fraud detection.
Dispute resolution teams → If you open a trade dispute.
Law enforcement agencies → In cases of fraud, money laundering, or illegal activity.
We retain personal data for as long as necessary to provide our Services and comply with legal obligations.
Trade records and financial data may be retained for up to 7 years (per EU financial regulations).
Once data is no longer required, it will be securely deleted or anonymized.
Zenonin uses cookies to enhance functionality, analyze traffic, and improve user experience.
Types of cookies:
Essential cookies → Required for login and platform security.
Analytics cookies → To monitor performance and usage.
Preference cookies → To remember language or settings.
You may disable cookies in your browser, but some features may not function properly.
We take data protection seriously and use industry-standard security:
End-to-end SSL encryption.
Two-Factor Authentication (2FA).
Escrow system to secure transactions.
Encrypted storage of sensitive information.
Regular audits and penetration testing.
As a data subject in the EU, you have the right to:
📌 Access → Request a copy of your personal data.
📌 Rectification → Correct inaccurate or incomplete data.
📌 Erasure → Request deletion of your personal data (“right to be forgotten”).
📌 Restriction → Limit how we process your data.
📌 Data portability → Receive your data in a machine-readable format.
📌 Objection → Object to processing based on legitimate interests.
📌 Withdraw consent → Where processing is based on consent.
To exercise your rights, contact us at: support@zenonin.com
Zenonin is not intended for anyone under 18 years old.
We do not knowingly collect personal data from minors.
If we discover a minor has registered, we will delete the account immediately.
Your information may be transferred and processed outside the EU (for example, on servers located in other jurisdictions).
We ensure such transfers comply with GDPR, using safeguards like Standard Contractual Clauses (SCCs).
Zenonin may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before using their services.
Zenonin may update this Privacy Policy at any time.
Updates will be posted on this page with the “Effective Date” above.
Continued use of Zenonin after updates means you accept the revised policy.
For questions or concerns regarding this Privacy Policy, contact us:
Zenonin
📍 Industrivej 43, 7620 Lemvig, Denmark
📧 Email: support@zenonin.com
🌍 Website: https://zenonin.com